Stratum Mobile Confirmation System
Email/Text Communication Technology For Increased Patient Satisfaction
It's How Today's Patient Communicates
Ask your patients and many of them will tell you: They would prefer to confirm their appointments electronically via email or text. Mobile Confirmation Agent does so automatically, with full appointment integration. When you can increase patient satisfaction, decrease no-shows and improve staff efficiency, everybody wins.
Up To Date Data
Unlike 3rd party confirmation tools which ‘synchronize’ with your database sometimes as infrequently as 24 hours‚ Mobile Confirmation Agent is a part of Tracker and uses live, up-to-date appointment information. Patients are guaranteed to get 100% accurate appointment information.
You and your staff can self-determine when email confirmations are scheduled to go out, prior to the appointment. You can also specify which patients receive these confirmations and how they are received based on patient preference of email vs text. Every 30 minutes, the schedule is checked for changes and if new appointments are added, the confirmation email will go out. Offices can schedule the messages to go out at the best possible time so patients are not receiving text messages at 2AM!
Patients simply click on their confirmation link and their appointment is confirmed in your system. Electronically confirmed appointments are added to the patient’s calendar so they don’t forget their appointment.
Full Schedule Integration
Appointments are automatically updated with the confirmation status in real-time. The Appointment Call List is updated with the exact time when confirmations are sent and received. The end result is just as if it was done by your staff, only without the labor.
Complete Confirmation Solution
Most systems begin and end with
confirming patients electronically, ignoring those who
require an old-fashioned phone call. Our built-in tools
work together with the Appointment
Confirmation Manager, a
comprehensive report of all your booked patients that
allows you to instantly identify the confirmation status
of any patient. Once your electronic confirmations go out,
following up by phone with the rest — is easy.
For more perspective on how we see patient-texting
evolving into a method of communicating that better suits today's patient, read
our blog/news article 'The Death of the Busy Signal'